Integrations

Casebridge connects to national services and to Microsoft 365. Your admins set up each connection themselves.

Services and data

A connection can be used while the resident fills in the form, as a Case moves stage, or when a Case’s data is sent on.

Ordnance Survey

Address search, the nearest address to a map pin, and streets with their USRN, from the OS Data Hub.

DVLA

Make, colour, and tax status from a registration, while the resident fills in the form or later on the Case.

GOV.UK Notify

Emails and texts from your own Notify templates when a Case arrives or moves stage, and an email when a record is due to expire.

GOV.UK Pay

A fee taken on the page you choose. A form only submits once GOV.UK Pay has confirmed the payment.

Microsoft SharePoint

A list row kept up to date for each Case, and files sent to a document library, through Microsoft Graph.

Microsoft Entra

Staff sign in with their Microsoft account. You can require it for everyone in the organisation.

Signed webhooks

Send a Case’s data to your own system over HTTPS, signed so the receiver can check it came from Casebridge.

Boundaries and areas

Local authority, county, and ward boundaries from the ONS, or your own map file, to keep a street question inside your area.

Reference lists

Your own tables, such as which team handles which service, used for a form’s options and fixed values.

Example: an abandoned vehicle

Someone reporting an abandoned car types its registration. Casebridge asks the DVLA for the vehicle’s details as they go, so the Case arrives with the make, colour, and tax status already filled in.

The resident enters a vehicle registration

Casebridge fetches the vehicle’s details from the DVLA

Make: FORD
Colour: BLUE
Tax status: Untaxed

The Case arrives with the vehicle’s details filled in

Setting up and running connections

Each integration says what it needs and whether it’s ready. Keys are stored encrypted, never shown again once saved, and each one lists what uses it.

A connection test for each national service and SharePoint
Exports are versioned, like forms, with a delivery log for each Case
If a service is down, the step stops and waits for your team; a look-up can be run again

The GOV.UK Notify integration’s Used by tab. It lists the “Make a complaint” form and the Corporate complaint Case type, which both send messages to the applicant through it, so it can’t be turned off while they do. — Integrations

Talk to us

Tell us which service you have in mind, and we’ll show you how it would work in Casebridge.